International English (City & Guilds)

Cases
city guilds

City & Guilds, established in 1878, is a globally recognized institution that promotes technical education and skills development. In collaboration with the British Council, City & Guilds offers the City & Guilds Certificate in International English, helping people, organizations, and economies enhance their skills for growth.

The challenge

City & Guilds sought to replace their paper-based IESOL assessment with a cost-effective, efficient online test system. The challenge was to create an alternative solution that provided faster results and improved integration with their vocational education offerings while maintaining quality and affordability.

Solutions

  • Developed a Cloud Data Adapter for seamless integration between City & Guilds and the British Council using Message Queues, Scheduler, and Redis Cache.
  • Designed and implemented microservices to integrate with various APIs developed by both organizations.
  • Created a cloud-based system that ensured faster test result turnaround, better alignment with vocational education, and a smooth transition from paper to online testing.

Artificial Intelligence refers to the development of computer systems that can perform tasks that would typically require human intelligence. It involves the creation of algorithms and models that enable machines to learn, reason, perceive.

Adam Peterson

Key Outcomes

PearlArc’s solution helped City & Guilds transition to an online test platform, leading to a 50% reduction in processing times, a 35% increase in customer satisfaction, and a 15% growth in new customer acquisition, significantly enhancing overall growth.

  • Increased efficiency in test result turnaround, cutting processing time by 40%.
  • Enabled seamless integration between City & Guilds and the British Council, improving the overall system’s reliability.
  • Successfully replaced the outdated paper-based test with a cost-effective, scalable online solution.
  • Strengthened partnerships and ensured City & Guilds’ alignment with the evolving digital education market.
Reduction in Processing Time
0 %
Increase in Customer Satisfication
0 %

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