The City and Guilds of London Institute, established in 1878, is a globally recognized leader in technical education and skills development. Its mission is to help individuals, organizations, and economies unlock their potential for sustained growth. City & Guilds provides high-quality qualifications and apprenticeships that are valued by employers worldwide.
The Institute offers qualifications across various sectors, including engineering, healthcare, construction, and IT, ensuring that learners gain the practical skills and knowledge required for career success. With a presence in over 80 countries, City & Guilds continues to play a pivotal role in developing the workforce of tomorrow.
City & Guilds faced significant operational hurdles due to outdated and heavily manual back-office processes. Core administrative tasks relied on spreadsheets, email communication, and the repetitive copying and pasting of data across multiple internal systems. This fragmented approach led to inefficiencies, increased risk of errors, and difficulty maintaining consistent data integrity.
These challenges were further compounded by the nature of their assessor network. A large portion of assessors were older professionals with limited computer literacy, which made the adoption of complex digital systems particularly challenging. Additionally, many assessors operated in remote or rural areas with limited internet connectivity, making reliable access to online systems difficult.
As a result, City & Guilds struggled to efficiently manage assessments, track progress, and respond quickly to operational needs – all of which impacted their ability to deliver high-quality service and scale their processes effectively.
To address the inefficiencies of their manual assessment processes, PearlArc took a leading role in developing a cloud-based web application. This comprehensive digital solution modernized the workflow, significantly enhancing operational efficiency, data accuracy, and user accessibility.
Key components of the solution
- Cloud-Based Platform: The transition from disconnected manual systems to a centralized, online environment significantly reduced administrative overhead, eliminated redundant data entry, and enabled seamless data flow across the assessment process.
- User-Friendly Interface: Recognizing the technical diversity among assessors, many of whom had limited digital experience, PearlArc developed a clean and intuitive interface tailored for ease of use. The design also accounted for assessors working in rural or remote areas with low internet bandwidth, ensuring reliable and consistent accessibility.
- Robust, Scalable Technology Stack: PearlArc architected a robust and scalable technology stack to ensure the system’s long-term performance and adaptability
- Frontend: HTML 5.0, CSS 3.0, AngularJS, jQuery
- Backend: ASP.Net 4.8 MVC, C#
- Data Layer: Entity Framework 6.0
- Digitized End-to-End Workflow: The system automated and streamlined all key steps of the assessment lifecycle:
- Submission of learner assessments by centers to ILM
- Evidence review and result entry by assessors
- Real-time progress tracking and status updates
- Comprehensive reporting for full visibility and auditability
- Future-Ready Architecture: The system was designed to be modular and extensible, allowing for easy enhancements and the integration of future features as organizational needs evolve.
- Streamlined workflows
- Increased efficiency
- Improved user experience
- Remote assessors with low bandwidth,
- Solid foundation for future development
