The City and Guilds of London Institute, established in 1878, is a globally recognized leader in technical education and skills development. Its mission is to help individuals, organizations, and economies unlock their potential for sustained growth. City & Guilds provides high-quality qualifications and apprenticeships that are valued by employers worldwide.
The Institute offers qualifications across various sectors, including engineering, healthcare, construction, and IT, ensuring that learners gain the practical skills and knowledge required for career success. With a presence in over 80 countries, City & Guilds continues to play a pivotal role in developing the workforce of tomorrow.
The challenge
City & Guilds aimed to transition from their traditional paper-based IESOL (International English for Speakers of Other Languages) assessment to a modern, online testing system. The primary objective was to develop a cost-effective and efficient digital solution that could deliver faster results and seamlessly integrate with their broader vocational education offerings. This transformation needed to uphold the organization’s standards of quality, accessibility, and affordability, while enhancing the overall testing experience for candidates and educators alike.
Solutions
- Cloud Data Adapter: A custom Cloud Data Adapter was built to facilitate seamless integration between City & Guilds and the British Council. This adapter leveraged Message Queues, a Scheduler, and Redis Cache to ensure efficient, real-time data synchronization and communication.
- Microservices Architecture: A suite of microservices was designed and implemented to interact with a range of APIs developed by both organizations. This modular architecture enabled better maintainability, scalability, and flexibility across the system.
- Digital Testing Platform: The result was a fully cloud-based assessment platform that significantly reduced test result turnaround time, aligned more effectively with vocational education pathways, and supported a smooth transition from traditional paper-based testing to an agile online environment.
Artificial Intelligence refers to the development of computer systems that can perform tasks that would typically require human intelligence. It involves the creation of algorithms and models that enable machines to learn, reason, perceive.
Adam Peterson
Key Outcomes
PearlArc’s innovative solution enabled City & Guilds to successfully transition to a fully online testing platform. This transformation resulted in a 50% reduction in processing times, a 35% improvement in customer satisfaction, and a 15% increase in new customer acquisition-all contributing to a significant boost in overall organizational growth and efficiency.
- Improved Test Processing Efficiency
- Seamless System Integration
- Modernized Assessment Platform
- Strategic Digital Alignment